Refund and Returns Policy

Email: support@vsetar.store
Phone: 916-877-0001
Business Name: Vsetar LLC

1. Overview

At Vsetar.store, we stand behind the quality of our Smart Home & Tech Devices.
If you are not completely satisfied with your purchase, we’re here to help.

This Refund & Return Policy explains how returns, refunds, and exchanges work when shopping with us.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

• Item must be returned within 30 days of delivery
• Item must be unused, undamaged, and in its original packaging
• A valid proof of purchase is required
• For tech devices, all accessories, manuals, chargers, and components must be included

Non-returnable items include:

• Gift cards
• Final sale items
• Products damaged due to misuse or accidents
• Items returned without original packaging or missing accessories

3. Refunds

Once we receive your return, we will:

1. Inspect the item
2. Notify you of approval or rejection
3. Process your refund within 5–10 business days
4. Refund will be issued to your original payment method

Please note:

• Shipping fees are non-refundable
• Refund timelines may vary depending on your bank or payment provider

4. Exchanges

We gladly offer exchanges for defective or damaged items.

To request an exchange:

1. Email us at support@vsetar.store
2. Attach photos/videos of the damage or issue
3. Include your order number and description of the problem

If approved, we will ship a replacement at no additional cost.

5. Order Cancellations

Orders may be canceled within 12 hours of purchase.
After this window, orders may already be processed or shipped, and cancellation may not be possible.

If already shipped, you can return the package after delivery.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery
• Provide photos or videos of the issue
• We will replace or refund the item at no cost to you

We take product quality seriously and want to ensure you receive fully functional devices.

7. Return Shipping

Customer responsibility:

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.
• We recommend using a trackable shipping method to ensure safe return of the product.

Seller responsibility:

• If the return is caused by an error on our end (wrong item, damaged product), Vsetar.store will cover the return shipping.

8. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or credit card statement
2. Contact your payment provider
3. If still unresolved, contact us at support@vsetar.store

We will assist you as needed.

9. Contact Us

For questions or help with your return or refund:

📧 Email: support@vsetar.store
📞 Phone: 916-877-0001
🏢 Vsetar LLC, 5805 Palm Ave 105, Sacramento, CA 95841

We’re here to help and make your shopping experience smooth and reliable.